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U.S. Privacy Notice

This Privacy Notice describes how Servier Pharmaceuticals LLC (“Servier” or “Company”) collects, uses, and shares your personal information through any Servier website (collectively, the “Websites”), offline, or otherwise in the course of Company’s business (the “Services”). Servier is committed to maintaining the privacy and security of your personally identifiable information. Please carefully read this Privacy Notice. Your privacy is important to us. If you have any questions concerning Servier Pharmaceuticals privacy practices or wish to exercise your rights relating to personal data that Servier has collected about you, please contact us as described in the “How to Contact Us” section below.

Personal Information We Collect

Company collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). We collect or obtain the following categories of personal data about you.  Please see “How We Use and Share Personal Information” for more information about why we collect the categories of information below. 

CategoryExamples of Information We Collect
Identifiers.We collect names, addresses, and email addresses (“Contact Information”) of patients and health care professionals (“HCPs”) to provide our services, respond to product inquiries, and for the other business purposes listed below. We collect identifiers about HCPs, such as license number and NPI number, for the business purposes stated below. We may automatically collect your Internet Protocol address when you visit us to improve our products and communications (see More About Cookies below).
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).We collect names, Contact Information, and professional affiliation of HCPs to provide and promote our products and services. We collect patients’ names, Contact Information, and medical information to improve our product quality and safety and for the other business purposes listed below.
Protected classification characteristics under California or federal law.We obtain information about patients’ age and gender to improve our product quality and safety and for the other business purposes listed below.
Commercial information.We obtain transactional data pertaining to our products to comply with our legal obligations, to improve our products, and for the other business purposes described below.
Internet or other similar network activity.We collect information about how HCPs, patients, or visitors browse or search our website, for our brand, or for our products. We use cookies to identify visitors. (See "More About Cookies" below.)
Professional or employment-related information.We obtain information about the institutional affiliations of HCPs to provide our services and for the other business purposes described below.

We do not collect:

  • Biometric information
  • Geolocation data
  • Sensory data
  • Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
  • Profiles or inferences drawn from other personal information

The “personal information” listed above does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.  Company may use or disclose de-identified or aggregated information (that is no longer personally identifiable) for any purpose.  We may share this aggregate data with our parent, affiliates, agents, advertisers, manufacturers and business partners. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners and to other third parties for other lawful purposes.
  • Information covered by sector-specific privacy laws like the Health Insurance Portability and Accountability Act of 1996 (HIPAA); the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
  • Information about our contractors, employees, or candidates for employment—if you are a Company contractor, employee, or candidate, please see the Company’s Contractor/Employee Privacy Notice for more information.

Sources of Personal Information

We may obtain all of the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, from forms you complete or products and services you purchase.
  • Indirectly from you. For example, from observing your actions on our Websites using cookies. 
  • From third-party service providers.
  • From third parties, such as public databases, social media platforms, or other third party data providers

More About Cookies

We automatically collect information about you using cookies, web beacons, and similar technologies. We use these tools to analyze how our products perform and improve our services.

How We Use and Share Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason you provided the information.
  • To provide, support, personalize, and develop our Websites, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments, to confirm and communicate with you about appointments and products, and to prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Websites, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Websites, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations and to monitor our compliance with those obligations.
  • As described to you when collecting your personal information; or
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our users is among the assets transferred.

Disclosures of Personal Information for a Business Purpose

In the preceding 12 months, we have disclosed the following categories of personal information to our third-party service providers for the business purposes described above:

  • Identifiers
  • Personal information categories listed in the California Customer Records statute
  • Protected classification characteristics under California or federal law
  • Commercial information
  • Internet or other similar network activity
  • Professional or employment-related information

Under applicable law, we are permitted to disclose personal information to service providers in accordance with written contracts requiring our service providers to keep the information confidential.

In addition to third-party service providers, we share all of the categories of personal information we collect with government entities (if required by law or reasonably necessary to avoid harm).  We may also share your personal information, at your request, to business partners that provide services selected by you. 

Sales of Personal Information

In the preceding twelve 12 months, we have not sold personal information.  Our policy is that we do not and will not sell your personal information, unless you give us your consent or direct us to do so.

Your Rights and Choices About Your Personal Information

Your California Privacy Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, we will provide two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

We do not currently respond to “do not track” signals.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see "Exercising Access, Data Portability, and Deletion Rights"), we will delete (and direct any service providers with whom we have shared personal information to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peerreviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing privacyus@servier.com.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.  We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

More About Your Privacy

California Non-Discrimination Disclosure

We will not discriminate against you for exercising any of your California privacy rights under the California Consumer Privacy Act.  For example, if you exercise your California privacy rights, we may not:

  • Deny you goods or services
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
  • Provide you a different level or quality of goods or services
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

External Websites

The Websites may contain links to other websites, including, but not limited to, investor relations sites, job applicant information gathering, assessment, and testing sites. These third-party sites have their own measures to secure and protect your information. This Privacy Notice does not apply to these third-party sites.

Changes to This Privacy Notice

This Privacy Notice is effective as of the date stated at the top of this Privacy Notice. We may change this Privacy Notice from time to time. Please be aware that, to the extent permitted by applicable law, our use of your information is governed by the Privacy Notice in effect at the time we collect the information. If you visit the Websites and/or use the Services after a change to this Privacy Notice is posted on the Websites, you will be bound by such change. Please refer back to this Privacy Notice on a regular basis. 

Children’s Privacy

As we are committed to protecting the privacy of children, we do not collect personal information from anyone who is, to our knowledge, under the age of 13. If you are under the age of 13, please do not provide any personal information through the Websites. Company does not knowingly collect any Personally Identifiable Information directly from children. Please do not allow children under the age of 13 to provide any Personally Identifiable Information, ask questions, or submit information via the Websites. If you become aware that a child under 13 has provided personal information to Company, please contact us as described in the “How to Contact Us” section, so that we can delete the information.

Questions/How to Contact Us

If you have any questions regarding this Privacy Notice, please contact us at privacyus@servier.com.

Effective Date: December 31, 2019