Social Media Community Guidelines

Our goal at Servier is to ensure patients and caregivers are equipped with the information they need to make informed decisions about their health. We also aim to provide relevant company information and perspectives to those who follow our channel.

We appreciate hearing from you and understand you want to hear from us. However, we may not be able to engage with you as we would like to due to the highly regulated nature of our industry. Please take note of our social media guidelines:

  • Our posts are for U.S. audiences only
  • Responses to individual users do not imply endorsement your post.
  • We will not respond to any @ mention or reply that:
    • Mentions a product
    • Offers any health or medical advice; please consult your healthcare professional for all your medical advice
    • Includes profanity, defamatory, libelous or offensive language/ content
    • Commercial postings, selling products or recruiting fans
    • Violate the community guidelines of Twitter or LinkedIn
  • Please allow time for us to respond; we will engage on a case-by-case basis during our business hours from Monday-Friday; 9:00am-5:00pm EST
  • Do not share personal information in responses
  • Do not mention company or product names in your post
  • If you do have any questions about the safe and effective use of our products contact us at customerservice@servier.com or at 1.800.807.6124
  • We do not endorse and are not responsible for third party content shared on other channels
  • Comments that do not follow our community guidelines, are inappropriate or off-topics will be removed     

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